Shipping policy
Shipping Policy for Aquazap
Last updated: 30.04.26
Thank you for shopping with Aquazap. Below you will find all the information regarding our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Times & Rates
Shipping times may vary depending on your location:
- Switzerland: 2–5 business days
- Europe: 4–10 business days
- International: 7–15 business days
Shipping costs are calculated at checkout based on your location and order size.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
4. Delays
While we do our best to deliver your order on time, delays may occur due to:
- Customs processing
- High demand periods
- Carrier issues
Aquazap is not responsible for delays caused by shipping carriers or customs.
5. Customs, Duties & Taxes
For international orders, additional customs fees or import taxes may apply.
These charges are the responsibility of the customer.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
Aquazap is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
Aquazap is not liable for lost or stolen packages once marked as delivered.
If your package is missing, please contact the shipping carrier first.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product
We will review your request and provide a solution.
9. Contact Us
If you have any questions about shipping, feel free to contact us:
Aquazap
Email:
Shipping Policy for Aquazap
Last updated: [Insert Date]
Thank you for shopping with Aquazap. Below you will find all the information regarding our shipping process.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order has been processed, you will receive a confirmation email with tracking information.
2. Shipping Times & Rates
Shipping times may vary depending on your location:
- Switzerland: 2–5 business days
- Europe: 4–10 business days
- International: 7–15 business days
Shipping costs are calculated at checkout based on your location and order size.
3. Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking information to update.
4. Delays
While we do our best to deliver your order on time, delays may occur due to:
- Customs processing
- High demand periods
- Carrier issues
Aquazap is not responsible for delays caused by shipping carriers or customs.
5. Customs, Duties & Taxes
For international orders, additional customs fees or import taxes may apply.
These charges are the responsibility of the customer.
6. Incorrect Address
Please ensure that your shipping address is correct at checkout.
Aquazap is not responsible for orders shipped to incorrect addresses provided by the customer.
7. Lost or Stolen Packages
Aquazap is not liable for lost or stolen packages once marked as delivered.
If your package is missing, please contact the shipping carrier first.
8. Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged product
We will review your request and provide a solution.
9. Contact Us
If you have any questions about shipping, feel free to contact us:
Aquazap
Email: aquazap.led@gmail.com